Shipping & Returns Policy
We offer a flat rate national and international shipping dispatched directly from our Sydney head office. Please see our shipping options below. All items are subject to product availability which may effect dispatch times. Should your order be urgent please contact us directly.
Please note: that we do not split deliveries should some of your items not be in stock. You will be notified by phone or email of this. Should you wish some of your items to arrive sooner this can be arranged with a delivery surcharge of $9.95 per delivery. Please contact us directly to arrange this.
Shipping Within Australia:
Standard delivery: We offer standard flat rate shipping of $9.95 Australia wide. Your order will be dispatched within 1-2 business days of your order being received (subject to stock availability) and delivered via either DHL or Australia Post in a traceable mail satchel. An Australia Post or DHL tracking number will be sent to your nominated email address once your order has been dispatched.
Express delivery - Guaranteed next business day delivery within the Australia Post network: We offer an Express Post shipping flat rate of $29.95. Your order will be dispatched the same business day if ordered before 12pm or next business day if ordered after 12pm via Australia Post Express Post, which guarantees next business day delivery through the Australia Post network. Please see www.austpost.com.au for further details. If your order is urgent please contact us directly.
We offer worldwide shipping at the following rates:
New Zealand: AUD$29.95
Rest Of World: AUD$49.95
Orders shipped outside Australia are delivered via DHL in a registered/traceable mail satchel. A DHL tracking number will be sent to your nominated email address once your order has been dispatched. For any urgent deliveries please contact us directly for a quote on International Express Post service.
Please Note: The international delivery flat rate does not include customs or duties that may be applicable to your delivery destination. You will be liable for any forwarding duties or taxes which may be associated with your delivery.
Hassle Free Returns & Exchanges
It is important to us that your chosen items are perfect for you and you are 100% happy with your purchase. If something isn't right, please let us know and we will do everything possible to assist. We will offer an exchange, credit note or refund to the value of the items purchased (excluding all jewellery, hosiery, hair accessories, special order, rush order and customised order items) strictly within 14 days of delivery within Australia and 28 days of delivery for outside Australia. Please note that all postage charges for exchanges and returns are at your expense and are non-refundable. Please see our refund / exchange terms and conditions below.
Please Note: Due to the delicate nature of our products we kindly ask that you handle each item with care. We recommend adult supervision when trying our garments on. Please ensure that hands and faces are cleaned as the slightest markings can soil our garments very easily. For further assistance regarding returns, please contact us.
Sale And Promotional Items
For sale or promotional items (eg discount offers / promotions) we offer an exchange or credit note only to the same value or higher than your original purchase less any shipping within 14 days of delivery to your nominated or postal office address. Please note that through sale periods there can be a short delay in shipping. Please allow extra time when purchasing through sale periods.
Stylista & Co Afterpay Terms And Conditions
Please note that our standard terms & conditions apply on all Afterpay purchases. By choosing to purchase via Afterpay you are agreeing to the Afterpay terms and conditions - please click here for full terms and conditions. Your order will be despatched once your order has been approved by Afterpay, please allow 1-3 business days on top of your chosen shipping method to receive your delivery. Should you wish to refund your Afterpay order, you will be charged a cancellation fee of 6% of your total order value plus any associated freight costs. This amount will be withheld from your refund. At this time we are unable to offer exchanges on any purchase/s made with Afterpay.
Please note: If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. Please see Afterpay terms and conditions here.
How To Exchange Your Item/s:
1) Request a Return Authorisation Number (RAN)
Send a to email email@example.com with your full name, order number and the items you wish to exchange. Upon receipt of the email, Stylista & Co will issue you with a unique Return Authorisation Number (RAN).
2) Send Back Your Items Ensuring You've:
- Included your completed Return Form with your Return Authorisation Number along with your original receipt.
- Included a reply paid, self-addressed postage satchel big enough for the exchanged items. Please note that Stylista & Co does not take any responsibility for any postage satchels, which do not offer tracking.
- Ensured all items are returned in original condition (See terms & conditions for more details) including no damage to packaging.
- Met all the terms and conditions (see below)
- Stylista & Co will hold your exchange request for 5 days only or for the remaining period of the exchange/refund period. Should the items you have requested to exchange become out of stock after the 5 day hold period you will be offered either a full refund if inside your 14 day returns period less any shipping charges or the option to be placed on our pre-order list.
- Should we not receive your exchange within the 14 day exchange/refund period Stylista & Co reserves the rights to return all items back to you and you will be liable for any return postage charges
- We do not exchange upon an exchange. Only one exchange per order is permitted.
- Exchanged items can only be to the same value. Should your exchange be more/less than your original purchase please contact us directly for further assistance.
How To Refund Your Item/s
1) Request a Return Authorisation Number (RAN): Send a to email firstname.lastname@example.org with your full name, order number and the items you wish to refund. Upon receipt of the email, Stylista & Co will issue you with a unique Return Authorisation Number (RAN).
2) Send Us Back Your Items Ensuring You've:
- Included your completed Return Form with your Return Authorisation Number.
- Included your original receipt.
- Ensured all items are returned in original condition (See terms and conditions below for more details) including no damage to packaging and all original tags intact.
- Met all the terms and conditions
Exchange and Refund Terms and Conditions